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Danny Meyer Reveals What Restaurants Can Learn From the Tech Industry

Danny Meyer Reveals What Restaurants Can Learn From the Tech Industry

At last night’s Q&A at Hearst Tower, President of Hearst Magazines David Carey sat down with restaurateur and CEO of Union Square Hospitality Group Danny Meyer. Part of Hearst’s Masterclass series, Meyer defines ‘enlightened hospitality,’ what he looks for when hiring employees, and how the restaurant industry can learn a thing or two from the tech industry.

When asked to define enlightened hospitality, a term Meyer uses often in his book and seminars, Meyer says “It’s a way of naming for the people who work in our company, the way we intend to prioritize our stakeholders,” naming these stakeholders as employees, customers, the communities surrounding his businesses, suppliers, and investors. Meyer continues, “What enlightened hospitality basically tries to do… is to say that we think that the most powerful thing we can do for each of those stakeholders is to make them know we are on their side, which is how I define hospitality.”

In prioritizing stakeholders, Meyer puts his employees first, explaining, “If you come to any of our restaurants and you love it, I guarantee you it’s connected to the degree in which the team that day was actually having fun coming into work, [because] they can’t fake it.”

Carey asks Meyer what he looks for when hiring employees, to which Meyer says, “You’re looking for two things… I’m a big baseball fan so if you think about a dugout of a championship baseball team, you’ve not only got really high performers, but you’ve got people who are actually really fun to hang out with, and when something good happens for someone on the team everybody else is right there celebrating, and when something bad happens like a strikeout everyone’s there encouraging. And so you’re looking for both the technical skills of a champion and the emotional skills of a hospitality champion.”

Meyer was asked what he would do as President of Hearst Magazine for the day, and simply stated that he would sit down with the team to listen and learn. Meyer says, “I’ve learned both as a parent and as a boss that trying to have the right answer is completely overrated — if not impossible — and I think that if I’ve learned any one lesson over all these years it’s that it is so much more important for people to feel heard than to be agreed with.”

On where he gets inspiration for his business, Meyer points to the tech industry, stating, “I think the tech industry is brilliant in saying, what’s the reason that I have to keep experiencing this problem?” then coming up with a solution and scaling it to improve the lives of others.


Danny Meyer Reveals What Restaurants Can Learn From the Tech Industry - Recipes

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Menus start to swing into summer mode

Taste Tracker: Memorial Day meal kits from Lettuce Entertain You Starbucks celebrates county fairs with a new drink Hard Rock gets into the festival spirit summery seafood at Fatz Cafe and more menu news of the week


Danny Meyer Reveals What Restaurants Can Learn From the Tech Industry - Recipes

Food trends and recipes to keep menus fresh

Chili’s joins the chicken sandwich wars with a new LTO

The trend started in quick service, but now more casual-dining players are jumping in.

Restaurant menus get into the summer spirit

Chopt takes guests on a U.S. road trip a burger at Dog Haus has Hawaiian beach vibes Popeyes debuts another chicken sandwich corn dogs come back to Golden Chick and new riffs on pizza.

3 ingredients, 3 delicious ways

Here are three ingredients that offer versatility for operators—and three ways to use each ingredient in different menu items.

Casual dining picks up the pace with new menu launches

Taste Tracker: On the Border goes back to the future O’Charley’s fires up for summer Red Robin and PT’s Tavern celebrate burgers and QSR menus see some action, too.

Comfort-seeking customers flocked to chicken chains in 2020

The leading chicken concepts in Technomic’s Top 500 sales ranking all showed positive growth during the COVID-19 pandemic.

Go farther with fewer ingredients

Check out these three dishes—each features a unique, versatile ingredient that can be used across the menu.

How Melt Shop evolves its menu in sync with today’s tastes

CEO Spencer Rubin continues to focus on big, bold flavors and craveable formats as the concept grows.

Noodles & Company launches cheese-stuffed tortelloni

The long-rumored item will be featured in three new dishes, available exclusively to rewards members until June 1. Noodles is offering free delivery all summer for those who try them.

Burger King, Taco Bell and Portillo’s all jump into the chicken sandwich fray

The chains are all taking national their own takes on the popular product that has engulfed much of the restaurant industry and drained supplies of chicken.

Menus start to swing into summer mode

Taste Tracker: Memorial Day meal kits from Lettuce Entertain You Starbucks celebrates county fairs with a new drink Hard Rock gets into the festival spirit summery seafood at Fatz Cafe and more menu news of the week


Danny Meyer Reveals What Restaurants Can Learn From the Tech Industry - Recipes

Food trends and recipes to keep menus fresh

Chili’s joins the chicken sandwich wars with a new LTO

The trend started in quick service, but now more casual-dining players are jumping in.

Restaurant menus get into the summer spirit

Chopt takes guests on a U.S. road trip a burger at Dog Haus has Hawaiian beach vibes Popeyes debuts another chicken sandwich corn dogs come back to Golden Chick and new riffs on pizza.

3 ingredients, 3 delicious ways

Here are three ingredients that offer versatility for operators—and three ways to use each ingredient in different menu items.

Casual dining picks up the pace with new menu launches

Taste Tracker: On the Border goes back to the future O’Charley’s fires up for summer Red Robin and PT’s Tavern celebrate burgers and QSR menus see some action, too.

Comfort-seeking customers flocked to chicken chains in 2020

The leading chicken concepts in Technomic’s Top 500 sales ranking all showed positive growth during the COVID-19 pandemic.

Go farther with fewer ingredients

Check out these three dishes—each features a unique, versatile ingredient that can be used across the menu.

How Melt Shop evolves its menu in sync with today’s tastes

CEO Spencer Rubin continues to focus on big, bold flavors and craveable formats as the concept grows.

Noodles & Company launches cheese-stuffed tortelloni

The long-rumored item will be featured in three new dishes, available exclusively to rewards members until June 1. Noodles is offering free delivery all summer for those who try them.

Burger King, Taco Bell and Portillo’s all jump into the chicken sandwich fray

The chains are all taking national their own takes on the popular product that has engulfed much of the restaurant industry and drained supplies of chicken.

Menus start to swing into summer mode

Taste Tracker: Memorial Day meal kits from Lettuce Entertain You Starbucks celebrates county fairs with a new drink Hard Rock gets into the festival spirit summery seafood at Fatz Cafe and more menu news of the week


Danny Meyer Reveals What Restaurants Can Learn From the Tech Industry - Recipes

Food trends and recipes to keep menus fresh

Chili’s joins the chicken sandwich wars with a new LTO

The trend started in quick service, but now more casual-dining players are jumping in.

Restaurant menus get into the summer spirit

Chopt takes guests on a U.S. road trip a burger at Dog Haus has Hawaiian beach vibes Popeyes debuts another chicken sandwich corn dogs come back to Golden Chick and new riffs on pizza.

3 ingredients, 3 delicious ways

Here are three ingredients that offer versatility for operators—and three ways to use each ingredient in different menu items.

Casual dining picks up the pace with new menu launches

Taste Tracker: On the Border goes back to the future O’Charley’s fires up for summer Red Robin and PT’s Tavern celebrate burgers and QSR menus see some action, too.

Comfort-seeking customers flocked to chicken chains in 2020

The leading chicken concepts in Technomic’s Top 500 sales ranking all showed positive growth during the COVID-19 pandemic.

Go farther with fewer ingredients

Check out these three dishes—each features a unique, versatile ingredient that can be used across the menu.

How Melt Shop evolves its menu in sync with today’s tastes

CEO Spencer Rubin continues to focus on big, bold flavors and craveable formats as the concept grows.

Noodles & Company launches cheese-stuffed tortelloni

The long-rumored item will be featured in three new dishes, available exclusively to rewards members until June 1. Noodles is offering free delivery all summer for those who try them.

Burger King, Taco Bell and Portillo’s all jump into the chicken sandwich fray

The chains are all taking national their own takes on the popular product that has engulfed much of the restaurant industry and drained supplies of chicken.

Menus start to swing into summer mode

Taste Tracker: Memorial Day meal kits from Lettuce Entertain You Starbucks celebrates county fairs with a new drink Hard Rock gets into the festival spirit summery seafood at Fatz Cafe and more menu news of the week


Danny Meyer Reveals What Restaurants Can Learn From the Tech Industry - Recipes

Food trends and recipes to keep menus fresh

Chili’s joins the chicken sandwich wars with a new LTO

The trend started in quick service, but now more casual-dining players are jumping in.

Restaurant menus get into the summer spirit

Chopt takes guests on a U.S. road trip a burger at Dog Haus has Hawaiian beach vibes Popeyes debuts another chicken sandwich corn dogs come back to Golden Chick and new riffs on pizza.

3 ingredients, 3 delicious ways

Here are three ingredients that offer versatility for operators—and three ways to use each ingredient in different menu items.

Casual dining picks up the pace with new menu launches

Taste Tracker: On the Border goes back to the future O’Charley’s fires up for summer Red Robin and PT’s Tavern celebrate burgers and QSR menus see some action, too.

Comfort-seeking customers flocked to chicken chains in 2020

The leading chicken concepts in Technomic’s Top 500 sales ranking all showed positive growth during the COVID-19 pandemic.

Go farther with fewer ingredients

Check out these three dishes—each features a unique, versatile ingredient that can be used across the menu.

How Melt Shop evolves its menu in sync with today’s tastes

CEO Spencer Rubin continues to focus on big, bold flavors and craveable formats as the concept grows.

Noodles & Company launches cheese-stuffed tortelloni

The long-rumored item will be featured in three new dishes, available exclusively to rewards members until June 1. Noodles is offering free delivery all summer for those who try them.

Burger King, Taco Bell and Portillo’s all jump into the chicken sandwich fray

The chains are all taking national their own takes on the popular product that has engulfed much of the restaurant industry and drained supplies of chicken.

Menus start to swing into summer mode

Taste Tracker: Memorial Day meal kits from Lettuce Entertain You Starbucks celebrates county fairs with a new drink Hard Rock gets into the festival spirit summery seafood at Fatz Cafe and more menu news of the week


Danny Meyer Reveals What Restaurants Can Learn From the Tech Industry - Recipes

Food trends and recipes to keep menus fresh

Chili’s joins the chicken sandwich wars with a new LTO

The trend started in quick service, but now more casual-dining players are jumping in.

Restaurant menus get into the summer spirit

Chopt takes guests on a U.S. road trip a burger at Dog Haus has Hawaiian beach vibes Popeyes debuts another chicken sandwich corn dogs come back to Golden Chick and new riffs on pizza.

3 ingredients, 3 delicious ways

Here are three ingredients that offer versatility for operators—and three ways to use each ingredient in different menu items.

Casual dining picks up the pace with new menu launches

Taste Tracker: On the Border goes back to the future O’Charley’s fires up for summer Red Robin and PT’s Tavern celebrate burgers and QSR menus see some action, too.

Comfort-seeking customers flocked to chicken chains in 2020

The leading chicken concepts in Technomic’s Top 500 sales ranking all showed positive growth during the COVID-19 pandemic.

Go farther with fewer ingredients

Check out these three dishes—each features a unique, versatile ingredient that can be used across the menu.

How Melt Shop evolves its menu in sync with today’s tastes

CEO Spencer Rubin continues to focus on big, bold flavors and craveable formats as the concept grows.

Noodles & Company launches cheese-stuffed tortelloni

The long-rumored item will be featured in three new dishes, available exclusively to rewards members until June 1. Noodles is offering free delivery all summer for those who try them.

Burger King, Taco Bell and Portillo’s all jump into the chicken sandwich fray

The chains are all taking national their own takes on the popular product that has engulfed much of the restaurant industry and drained supplies of chicken.

Menus start to swing into summer mode

Taste Tracker: Memorial Day meal kits from Lettuce Entertain You Starbucks celebrates county fairs with a new drink Hard Rock gets into the festival spirit summery seafood at Fatz Cafe and more menu news of the week


Danny Meyer Reveals What Restaurants Can Learn From the Tech Industry - Recipes

Food trends and recipes to keep menus fresh

Chili’s joins the chicken sandwich wars with a new LTO

The trend started in quick service, but now more casual-dining players are jumping in.

Restaurant menus get into the summer spirit

Chopt takes guests on a U.S. road trip a burger at Dog Haus has Hawaiian beach vibes Popeyes debuts another chicken sandwich corn dogs come back to Golden Chick and new riffs on pizza.

3 ingredients, 3 delicious ways

Here are three ingredients that offer versatility for operators—and three ways to use each ingredient in different menu items.

Casual dining picks up the pace with new menu launches

Taste Tracker: On the Border goes back to the future O’Charley’s fires up for summer Red Robin and PT’s Tavern celebrate burgers and QSR menus see some action, too.

Comfort-seeking customers flocked to chicken chains in 2020

The leading chicken concepts in Technomic’s Top 500 sales ranking all showed positive growth during the COVID-19 pandemic.

Go farther with fewer ingredients

Check out these three dishes—each features a unique, versatile ingredient that can be used across the menu.

How Melt Shop evolves its menu in sync with today’s tastes

CEO Spencer Rubin continues to focus on big, bold flavors and craveable formats as the concept grows.

Noodles & Company launches cheese-stuffed tortelloni

The long-rumored item will be featured in three new dishes, available exclusively to rewards members until June 1. Noodles is offering free delivery all summer for those who try them.

Burger King, Taco Bell and Portillo’s all jump into the chicken sandwich fray

The chains are all taking national their own takes on the popular product that has engulfed much of the restaurant industry and drained supplies of chicken.

Menus start to swing into summer mode

Taste Tracker: Memorial Day meal kits from Lettuce Entertain You Starbucks celebrates county fairs with a new drink Hard Rock gets into the festival spirit summery seafood at Fatz Cafe and more menu news of the week


Danny Meyer Reveals What Restaurants Can Learn From the Tech Industry - Recipes

Food trends and recipes to keep menus fresh

Chili’s joins the chicken sandwich wars with a new LTO

The trend started in quick service, but now more casual-dining players are jumping in.

Restaurant menus get into the summer spirit

Chopt takes guests on a U.S. road trip a burger at Dog Haus has Hawaiian beach vibes Popeyes debuts another chicken sandwich corn dogs come back to Golden Chick and new riffs on pizza.

3 ingredients, 3 delicious ways

Here are three ingredients that offer versatility for operators—and three ways to use each ingredient in different menu items.

Casual dining picks up the pace with new menu launches

Taste Tracker: On the Border goes back to the future O’Charley’s fires up for summer Red Robin and PT’s Tavern celebrate burgers and QSR menus see some action, too.

Comfort-seeking customers flocked to chicken chains in 2020

The leading chicken concepts in Technomic’s Top 500 sales ranking all showed positive growth during the COVID-19 pandemic.

Go farther with fewer ingredients

Check out these three dishes—each features a unique, versatile ingredient that can be used across the menu.

How Melt Shop evolves its menu in sync with today’s tastes

CEO Spencer Rubin continues to focus on big, bold flavors and craveable formats as the concept grows.

Noodles & Company launches cheese-stuffed tortelloni

The long-rumored item will be featured in three new dishes, available exclusively to rewards members until June 1. Noodles is offering free delivery all summer for those who try them.

Burger King, Taco Bell and Portillo’s all jump into the chicken sandwich fray

The chains are all taking national their own takes on the popular product that has engulfed much of the restaurant industry and drained supplies of chicken.

Menus start to swing into summer mode

Taste Tracker: Memorial Day meal kits from Lettuce Entertain You Starbucks celebrates county fairs with a new drink Hard Rock gets into the festival spirit summery seafood at Fatz Cafe and more menu news of the week


Danny Meyer Reveals What Restaurants Can Learn From the Tech Industry - Recipes

Food trends and recipes to keep menus fresh

Chili’s joins the chicken sandwich wars with a new LTO

The trend started in quick service, but now more casual-dining players are jumping in.

Restaurant menus get into the summer spirit

Chopt takes guests on a U.S. road trip a burger at Dog Haus has Hawaiian beach vibes Popeyes debuts another chicken sandwich corn dogs come back to Golden Chick and new riffs on pizza.

3 ingredients, 3 delicious ways

Here are three ingredients that offer versatility for operators—and three ways to use each ingredient in different menu items.

Casual dining picks up the pace with new menu launches

Taste Tracker: On the Border goes back to the future O’Charley’s fires up for summer Red Robin and PT’s Tavern celebrate burgers and QSR menus see some action, too.

Comfort-seeking customers flocked to chicken chains in 2020

The leading chicken concepts in Technomic’s Top 500 sales ranking all showed positive growth during the COVID-19 pandemic.

Go farther with fewer ingredients

Check out these three dishes—each features a unique, versatile ingredient that can be used across the menu.

How Melt Shop evolves its menu in sync with today’s tastes

CEO Spencer Rubin continues to focus on big, bold flavors and craveable formats as the concept grows.

Noodles & Company launches cheese-stuffed tortelloni

The long-rumored item will be featured in three new dishes, available exclusively to rewards members until June 1. Noodles is offering free delivery all summer for those who try them.

Burger King, Taco Bell and Portillo’s all jump into the chicken sandwich fray

The chains are all taking national their own takes on the popular product that has engulfed much of the restaurant industry and drained supplies of chicken.

Menus start to swing into summer mode

Taste Tracker: Memorial Day meal kits from Lettuce Entertain You Starbucks celebrates county fairs with a new drink Hard Rock gets into the festival spirit summery seafood at Fatz Cafe and more menu news of the week


Danny Meyer Reveals What Restaurants Can Learn From the Tech Industry - Recipes

Food trends and recipes to keep menus fresh

Chili’s joins the chicken sandwich wars with a new LTO

The trend started in quick service, but now more casual-dining players are jumping in.

Restaurant menus get into the summer spirit

Chopt takes guests on a U.S. road trip a burger at Dog Haus has Hawaiian beach vibes Popeyes debuts another chicken sandwich corn dogs come back to Golden Chick and new riffs on pizza.

3 ingredients, 3 delicious ways

Here are three ingredients that offer versatility for operators—and three ways to use each ingredient in different menu items.

Casual dining picks up the pace with new menu launches

Taste Tracker: On the Border goes back to the future O’Charley’s fires up for summer Red Robin and PT’s Tavern celebrate burgers and QSR menus see some action, too.

Comfort-seeking customers flocked to chicken chains in 2020

The leading chicken concepts in Technomic’s Top 500 sales ranking all showed positive growth during the COVID-19 pandemic.

Go farther with fewer ingredients

Check out these three dishes—each features a unique, versatile ingredient that can be used across the menu.

How Melt Shop evolves its menu in sync with today’s tastes

CEO Spencer Rubin continues to focus on big, bold flavors and craveable formats as the concept grows.

Noodles & Company launches cheese-stuffed tortelloni

The long-rumored item will be featured in three new dishes, available exclusively to rewards members until June 1. Noodles is offering free delivery all summer for those who try them.

Burger King, Taco Bell and Portillo’s all jump into the chicken sandwich fray

The chains are all taking national their own takes on the popular product that has engulfed much of the restaurant industry and drained supplies of chicken.

Menus start to swing into summer mode

Taste Tracker: Memorial Day meal kits from Lettuce Entertain You Starbucks celebrates county fairs with a new drink Hard Rock gets into the festival spirit summery seafood at Fatz Cafe and more menu news of the week